The VP Pharmacy was concerned with managing incident rates (medication errors). A survey revealed that pharmacists requested information on stress.
Pilot study consisted of 150 pharmacists
Goal #1:
- Create safer working environments for patients/customers by managing incident rate (medication errors)
Goal #2:
- Reduce stress and improve quality of life for employees
Results:
| |
Post 90 days |
| Incident Rate |
Reduced by 40-71% |
| (Medication Error Rate) |
|
| Often/most of the time: |
Pre |
Post 90 days |
| Fatigue |
50% |
18% |
| Anxiety & Depressed |
14% |
3% |
| Anger & Resentment |
17% |
0% |
| Stress |
62% |
28% |
Participant Comments:
“100% of participants reported ‘extremely satisfied’ with the HeartMath program.” I am listening to people more, and am having less customer complaints. People are satisfied. When I am getting frustrated I take a quick timeout, and am ready to go. My stress levels have been reduced. I can concentrate better. When I notice I’m hitting a stressor at work I can block it by using the techniques I’ve learned. And I don’t swear at traffic anymore on the way to work. Thank you for providing this training! I am convinced that I will use these techniques forever.