Riverside Medical Center

Staff Stress and Retention Riverside Medical Center

Leaders at Riverside Medical Center launched a HeartMath initiative hospital–wide when stress was identified as the top opportunity for improvement, based on the employee attitude survey.

Client Goals:

Reduce employee stress
Maintain single–digit turnover
Improve patient satisfaction

“Employee satisfaction equals patient satisfaction.” – CEO

Key Results:

On the next employee opinion survey, over 200 employees mentioned HeartMath, thanking the hospital leaders for bringing us in to help with stress
In one targeted department, voluntary turnover reduced from 37% to 2% and stress reduced from 23% to 9%
After training 928 employees, turnover for HeartMath-trained staff was half the overall organizational turnover for all staff

We have heard countless stories from our HeartMath-trained staff, thanking us for giving them tools that have helped them make a personal difference in the organization. The techniques have helped leaders and staff in the following situations: decreasing patient anxiety, improving patient safety, providing performance feedback and dealing with conflict, and increasing creativity, innovation and ease in communications and decision making. Even more importantly, we see life as a remarkable journey. We continue to hear how our HeartMath-trained staff have used these techniques with their loved ones at home to help provide an appreciative and supportive environment. We see our employees as caregivers – and the HeartMath program allows us to care for them!
the Riverside Medical Center’s leadership team

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