The HeartMath initiative at Sierra Providence Health Network was designed to reduce turnover, but also sparked improvements in morale, patient care and productivity.
Client Goals
- Reduce employee turnover by 3%
- Help staff manage stress caused by time pressures and communication issues
- Support cultural change initiatives in customer service excellence and professional growth and development
Turnover Rates for First Year
- Support cultural change initiatives in customer service excellence and professional growth and development
- From 21% to 3% for HeartMath trained nurses (107) = 18% = 19 positions saved
- Turnover savings = $2,160,000
Obviously, we have been pleased with HeartMath.
Thomas Cassidy, CEO
In a meeting with a mother reciting a litany of ill-focused complaints, I grew frustrated – but I consciously stilled my impulse to react and practiced one of the HeartMath tools in the moment. Now, with my breathing and emotions calmed, I began to hear the woman in a different way. Her problem, I realized, wasn’t with the quality of care – it was her own apprehension at the approaching release of her baby from the preemie unit. Once I understood how frightened she was, I was not only able to stay calm myself, but to calm the woman.
Terry Moreland, Director, Neonatal Intensive Care and HeartMath Internal Trainer