Kaiser Permanente Northern California’s Home Health and Hospice Continuum worked with HeartMath to design a study that reduced staff stress, increased staff resilience and improved member satisfaction.
Goals of the Caring Science and HeartMath™ Program
Reduce staff tension and stress created by uncertainty and fast paced innovations
Enhance self-care, creativity, ease and resilience
Guide staff to become authentically present when providing care
Reduced Staff Stress:
Statistically significant reductions in Stress Related Measures (p < .001) Fatigue, anxiety, depression, anger management, resentfulness
Caring Science and HeartMath™ was an effective leadership strategy to support the Continuum and its staff within a constantly evolving healthcare environment. Mary Lush, PhD, RN, Quality Program
* Member satisfaction with care was measured using the Home Health Consumer Assessment of Healthcare Providers & Services (HH-CAHPS)
HeartMath has been delivered to over 2000 employees in different business units – for example: Leadership, Design, Production and Assembly. This case study is from a division that was experiencing a time of immense change and anxiety about future job security.
Recognizing the effects stress was having on the health of its employees, the IT Division provided Inner Balance devices to help staff learn meaningful stress reduction practices with the hope of decreasing negative long-term effects of stress in the workplace. This effort evolved into a pilot project to see if improvements were significant enough to purchase devices for the entire organization.
Caring Science and HeartMath™ was an effective leadership strategy to support the Continuum and its staff within a constantly evolving healthcare environment.
Mary Lush, PhD, RN, Quality Program
* Member satisfaction with care was measured using the Home Health Consumer Assessment of Healthcare Providers & Services (HH-CAHPS)