The HeartMath initiative at Delnor–Community Hospital transformed their culture – in employee and patient satisfaction – to become the hospital of choice in their primary market.
Client Goals:
Reduce turnover, vacancy rates and costs
Become a national leader in patient satisfaction
Be the hospital of choice in their primary market
Key Results:
Turnover dropped from 26.9% to 5.9% for HeartMath-trained staff
Improved patient satisfaction from the 73rd to a strong and climbing 94th percentile
Ranked #1 in employee satisfaction nationwide – Sperduto and Associates national database
Hospital leadership sustained peak performance and managed more efficiently in a changing environment
Leaders improved work/life balance
HeartMath has given us tools to make the difference between required courtesy and genuine care. As a result, we have achieved our benchmarks in patient satisfaction and employee satisfaction excellence. Without HeartMath, we could not have reached our potential. Tom Wright, Chief Operating Office
"The CEO engaged HeartMath to transform the hospital culture; staff experienced less stress, more resilience, and more satisfaction. This caused a large decrease in health care claims costs.”
Senior leadership at IU Health Bloomington endorsed HeartMath as a wellness initiative – to address and transform the chronic stress employees were experiencing at work and in their lives.
HeartMath has given us tools to make the difference between required courtesy and genuine care. As a result, we have achieved our benchmarks in patient satisfaction and employee satisfaction excellence. Without HeartMath, we could not have reached our potential.
Tom Wright, Chief Operating Office